Part of the PakMade Ecosystem | 24/7 Professional Support


How Can We Help You?

We're here to assist you with any questions or issues regarding our services. Choose from the options below to get the support you need.

FAQ & Knowledge Base

Find answers to common questions about our services, account setup, and troubleshooting.

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Submit a Ticket

Create a support ticket for personalized assistance from our support team.

Create Ticket

Live Chat

Chat with our support team in real-time for immediate assistance.

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Email Support

Send us an email and we'll get back to you within 24 hours.

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Submit a Support Ticket

Our team will respond to your inquiry within 24 hours

Frequently Asked Questions

Find quick answers to the most common questions about our services

AddyBuddy offers professional email services, subdomain hosting, marketplace listings, digital identity management, and an escrow wallet system for secure transactions. We serve lawyers, consultants, skilled workers, cargo & logistics, and home service professionals.

To create a professional email account, register for an account, then navigate to your dashboard and select "Email Services." Choose your preferred domain (e.g., yourname@addybuddy.com) and follow the setup instructions.

Our escrow wallet system securely holds funds until both parties confirm completion of a task. When you hire a service provider, funds are held in escrow. Once the work is completed and approved by both parties, the funds are released to the service provider. Learn more about our refund policy.

We offer a free lifetime membership with basic features. Paid plans start at PKR 500/month for professional email services and additional features. Check our services page for detailed pricing.

After creating your account, go to your dashboard and select "Marketplace Listing." Fill in your business details, services offered, contact information, and upload relevant images. Your listing will be reviewed and published within 24-48 hours.

We accept bank transfers, JazzCash, EasyPaisa, credit/debit cards (Visa, Mastercard), and select cryptocurrencies. All payments are processed securely through our payment partners.

To withdraw funds, go to your dashboard, select "Wallet," and click "Withdraw." Choose your preferred withdrawal method (bank transfer, JazzCash, EasyPaisa, or crypto). Withdrawals are processed within 24-72 hours. Your first withdrawal is free.

Yes, we take data security seriously. We use industry-standard encryption (TLS/SSL), secure server infrastructure, and regular security audits. Your data is protected according to our Privacy Policy.

You can cancel your subscription at any time from your dashboard under "Subscription Management." Cancellation takes effect at the end of your current billing period. No further charges will be made. Please review our Refund Policy for details.

You can change your email address by going to your dashboard, selecting "Email Services," and choosing a new email address. Your previous address will remain active for 30 days to allow for transition. Please note that changing your email address may affect your marketplace listings and account communications.

Still Need Help?

Our support team is available to assist you with any questions or concerns. Choose your preferred contact method below.

+92 345 769 6140
9:00 AM - 6:00 PM PKT, Mon-Fri
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