Help Center

How can we help you?

Everything you need to succeed on AddyBuddy. Find answers, guides, and support — all in one place.

Namespace & Digital Identity

Your unique digital identity across all AddyBuddy marketplaces. Learn about free vs paid namespaces, verification, and reputation building.

12 Articles

Professional Email Setup

Configure professional email (yourname@addybuddy.com), forwarding, team accounts, and troubleshooting guides.

10 Articles

Website & Hosting

Subdomain setup, custom domains, website templates, SEO optimization, and best practices for your online presence.

15 Articles

Marketplaces

PakMedics (Healthcare), PakMade (Products), MentorInn (Mentorship) — profiles, listings, and success strategies.

20 Articles

Payments & Escrow

Wallet management, secure deposits/withdrawals, dispute resolution, transaction fees, and escrow protection.

8 Articles

Verification & Badges

Document upload requirements, verification process timeline, badge benefits, and trust signals for your profile.

6 Articles

Advertising & Promotion

Featured listings, sponsored placement, marketing campaigns, and getting more visibility on our platforms.

9 Articles

Billing & Subscriptions

Pricing plans, invoices, payment methods, subscription management, and cancellation policies.

7 Articles

Security & Privacy

Account security, two-factor authentication, privacy settings, data protection, and best practices.

5 Articles

Video Tutorials

Getting Started with AddyBuddy

Complete walkthrough for new users

3:45 min

Professional Email Setup

Configure email in 5 minutes

5:20 min

Building Your Website

Create your subdomain website

6:15 min

Frequently Asked Questions

What is a namespace and why do I need one?

A namespace is your unique digital identity across all AddyBuddy marketplaces. It's yourname.addybuddy.com — one name that works everywhere, from PakMedics to PakMade to MentorInn. Think of it as your permanent digital address for all professional interactions online.

How do I get a professional email address?

Professional email requires a paid namespace (starts at Rs 200/month). Once upgraded, you can create email accounts like you@yourname.addybuddy.com through your dashboard. You'll get webmail access and can configure it with Outlook, Gmail, or any email client.

What's the difference between free and paid namespace?

Free Namespace: 8-character minimum, basic profile, community listing, limited support.
Paid Namespace (Rs 200/month): Up to 50 characters, professional email, subdomain website, verified badge, priority search ranking, paid messaging, and premium support.

How do I get verified on AddyBuddy?

Upload your documents (CNIC for individuals, business registration for companies, professional licenses/certificates) through the Verification Center in your dashboard. Our team reviews submissions within 24-48 hours. Verified professionals receive a trusted badge on their profile and appear higher in search results.

Can I use my own domain name (e.g., mybusiness.com)?

Yes! Paid namespace users can upgrade to custom domain hosting for Rs 1,000/month. We handle all DNS setup, SSL certificates, and migration. Your site becomes yourdomain.com with professional email (you@yourdomain.com) included in the package.

How does the escrow payment system work?

Our escrow system holds client payments securely until both parties confirm satisfaction. Funds are only released when: 1) Service/work is completed, 2) Client approves delivery, 3) Any dispute resolution is finalized. This protects both buyers and sellers.